Customer Service

Are You The Best? Think Again. . .

By Kris | August 16th, 2007 | No Comments »

With the fiasco going on with Mattel and Chinese-made products in general, it leads me to think about the idea of being the best.
Seth Godin’s most recent book, The Dip, focuses on being the best and I agree that if you’re gonna do something, and you think it’s worth your time to do it, be [...]


Branding: Do your employees walk the walk?

By Kris | January 25th, 2007 | No Comments »

On my way home from a client meeting today, I stopped to get a bite to eat at a Burger King. It was after the lunch rush so the restaurant was pretty quiet, but I have to take my hat off to Chad and the crew at the University Avenue Burger King in Provo, Utah, [...]